TL;DR: After 7 months of testing with weBoost, an electronics manufacturer, their website looks radically different and the company has seen an over 100% lift in their year-over-year conversion rate. This is evolutionary site redesign (ESR) at work. Read the full case study here.
Our partnership with weBoost began in the summer of 2015. weBoost is an ecommerce retailer and manufacturer of cellular signal boosters. These boosters provide stronger, more reliable cellular signals while simultaneously enhancing the user’s ability to receive and transmit data.
Beyond the goal of simply increasing ecommerce sales, the weBoost team was looking to fuel their entire marketing program. In order to do that, weBoost executives were also hoping to gain customer insights through WiderFunnel’s proven conversion optimization process: the Infinity Optimization Process™.
At the outset, there were several questions that weBoost was looking to answer through a partnership with WiderFunnel:
- What kind of information do we need to provide about our products in order to make the sale?
- Are our customers well-informed for the most part, or do they need more technical, descriptive details about our products?
- What user flow results in the best conversion rate?
- How can we learn about our customers to fuel marketing efforts across the company?
After 7 months of testing, the weBoost website looks dramatically different and the company has seen a lift of over 100% in their year-over-year conversion rate.
The insights achieved along the way have allowed weBoost to broaden their further up-funnel programs as well as boost e-commerce sales. The benefit of conversion optimization, then, is not just about direct sales, but increased brand awareness and overall growth.
And this is only the beginning.
The testing we’ve done with weBoost is a perfect example of evolutionary website redesign (ESR). Their website looks radically different than it did when our partnership began, and it’s converting at a much better rate.– Michael St Laurent, Optimization Strategist, WiderFunnel
How did we do it?
In this case study, you’ll read about several tests we’ve run on 3 key areas of the weBoost site: the homepage, the product category page, and the product detail page. We have been able to redesign the entire website iteratively, based on statistically significant wins on each of these pages: this is evolutionary site redesign in action.
ESR works by implementing a system of continuous A/B split testing throughout an entire website and digital marketing. Rather than relying on gut feeling and flawed intuition, website decisions are made against the crucible of customer actions.
Check out the full case study for the specifics:
- A shortened weBoost homepage sees huge success
- A well-intentioned layout change on the category page goes south
- A stronger scent trail on the product detail page leads to a 27% increase in completed orders
WiderFunnel delivers Wilson Electronics [weBoost] a cadence and quality of A/B testing that is game-changing for our brand. Direct sales increases are enabling us to increase our spend on other advertising because of the known performance return. That in turn is driving our overall brand awareness. Put simply, WiderFunnel does not just help us sell directly; it is rocket fuel for our entire cross-channel marketing program.– Jamie Elgie, Chief Marketing Officer, weBoost
Read the full case study here
Learn more about how the weBoost website underwent a dramatic transformation through evolutionary site redesign (and how it’s now converting at a much better rate). Read the full case study here.