When I started WiderFunnel, I wasn’t an industry “insider.” I wasn’t involved in the search marketing or user experience industries. I didn’t go to conferences or talk to experts. I didn’t have advisors or mentors to show me the ropes (or talk me out of my plans.) I didn’t have a prominent reputation to rely on.
I didn’t know all the reasons that WiderFunnel had no chance to succeed.
I simply believed two things: 1. I could improve most websites agencies were building and 2. I had nothing to lose by testing to prove it.
The problem with a lot of companies (including most agencies) is that they have too much to lose and they have too much knowledge of barriers. They have existing turf and reputation to protect.
I worked at big agencies and felt that they’d never truly support conversion optimization. Their clients were perceived expertise, aura and schmoozing ability. Frankly, many marketing managers choose their agency of record more for the expense accounts they use to feed them than for their results.
What incentive do those agencies have to test their ideas?
They don’t. In every case, anything that smelled of testing—direct marketing, database marketing, online testing—has always been shoved in a back room and down-played.
Unsurprisingly, I was an outsider in that environment. I wanted to do good work, get great results and not conform to the norm.
There’s a cautionary tale in the demise of ad agencies.
When you have success in one business model, tremendous courage is required to test something different. It’s hard for the successful to believe the writing on the wall is a true warning. But, if you don’t, you’re doomed to eventual demise.
I didn’t need much courage back then. I had nothing to lose and I had a vision of something new. As Eminem said:
You only get one shot. Do not miss your chance to blow. This opportunity comes once in a lifetime.— Eminem
Now, things have changed for WiderFunnel. We have something to lose. We have a reputation, a service model that works, a book published with our ideas, and positive inertia.
That scares me. I don’t want to get comfortable.
I’m committing to you, our clients, our team and my family that we will never stop testing and learning. We will try new services that have good strategic rationale, test new delivery models, find new ways to deliver more value, challenge assumptions, test new hypotheses.
Testing is not just what we do for clients. We live this ethos because we believe in continuous improvement. We will never sit still.
I hope you won’t either.
On the other hand, I may be wrong about ignorance creating courage. Ignorance of barriers may simply have the same effect as true knowledge that there are no barriers.
Listen to these wise words from the late, great Steve Jobs: