If your product only solves functional needs, you’ve already lost. Customers buy based on their emotional reaction, not rational need.
In the midst of the COVID crisis and impending recession, business leaders who understand their customers’ emotional needs will emerge as winners.
Understanding the science of emotion gives you the keys to your customers’ deepest desires and buying motivations. This helps you to dramatically improve the digital experience on your website, customer happiness and, most important of all, profit and business growth.
In this webinar, customer experience pioneer, Chris Goward, will show you the latest Behavioral Science insights from the current global crisis and techniques you can use to win today.
- Rigorous Behavioral Science frameworks that will generate new insights about your customers.
- Techniques to create more impactful experiments that uncover insights about their emotional needs and motivations.
- Case studies showing how to optimize your entire customer experience to increase conversion and customer loyalty.
Who should watch this webinar?
If you would like to know more about how to better understand your customers’ emotional needs to create meaningful experiences and drive rapid business growth, this webinar is for you!