Do McAfee or HackerSafe Security Badges Increase E-commerce Conversion Rate?

| July 9, 2009

Perpetual Shopping Cart
Site-wide Shopping Cart
with McAfee Badge

A client of ours recently tested adding the McAfee Secure badge to their persistent checkout area (the mini shopping cart area that shows up on all pages) and ran a site-wide A/B test. They found that simply adding the badge actually decreased conversions by 1.6%.

I tweeted about this recently and joined others who have seen similar results. There are, of course, positive test results from adding security badges and, in some cases, no difference at all. So, have you tested your security badges?

Should you be paying for third-party security?

We’ve also seen results showing that generic security badges created by the retailer can have similar positive effect as third-party paid services.

Please don’t think that we’re against security services. We’re fans of any service that helps your customers minimize anxiety and increases your conversion rate. If tests show that the badges help, then you can easily do the math on whether to subscribe. In any case, before you blindly pay for security or Trust symbols, ask them to allow you to test the conversion rate improvement!

What do you think?
Have you seen test results of security badges? We’d like to hear from you. Please add your comment below.

What do you think as a shopper? Do security badges make you feel more secure or does it raise security questions you wouldn’t otherwise worry about?

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  • chrisgoward

    Yes, the insight from this particular test is that placing too much prominence on the security badge too close to the checkout button may have been the cause of the sales decrease.